Product

Queuing Management System

A smart queue management solution that optimizes customer flow, reduces wait times, and enhances service delivery experience across branches, service centers, hospitals, and government offices.

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Digital Ticketing

Issue tickets via kiosk/tablet, web, or staff console with flexible service and priority rules.

Display & Calling

Counter calling, audio announcements, and multi-screen support for clear, guided customer flow.

Analytics Dashboard

Real-time KPIs: waiting time, serving time, counters performance, peak hours, and SLA tracking.

Multi-Branch Ready

Central admin for multiple locations with configurable services, counters, and staff roles.

Notifications

Optional SMS/WhatsApp notifications for ticket status and estimated waiting time.

Integrations

Integrate with CRM, core banking, appointment systems, or customer ID scanners.

Use Cases

Where it fits best

Designed for any environment where customer flow and service efficiency matter.

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Banks & Financial Centers

Queue control for tellers, customer care, VIP services, and dedicated counters.

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Hospitals & Clinics

Manage patients across reception, lab, pharmacy, and doctors with prioritization.

Legal & Privacy

Privacy Policy

شركة أنظمة إدارة طوابير رواد للخدمات اللوجستية, operating as Ruwad Systems, is committed to protecting personal data in accordance with the Saudi Personal Data Protection Law (PDPL).

1. Introduction

شركة أنظمة إدارة طوابير رواد للخدمات اللوجستية, operating as Ruwad Systems, respects your privacy and is committed to protecting personal data in accordance with the Saudi Personal Data Protection Law (PDPL).

Commercial Registration: 7051999469
Website: www.ruwadsystems.com

2. Data Controller

Ruwad Systems is the Data Controller responsible for processing your personal data.

Email: privacy@ruwadsystems.com
Address: Dabbab Street, P.O. Box 68521, Riyadh 14824, Kingdom of Saudi Arabia

3. Personal Data We Collect

  • Identification data, such as name, company name, and job title.
  • Contact data, such as email address, phone number, and address.
  • Business-related information, such as inquiries, requests, and service details.
  • Technical data, such as IP address, browser type, and device information.
  • Usage data, such as website interaction and browsing behavior.

4. Purposes of Processing

  • Responding to inquiries and communication requests.
  • Providing products, services, and business solutions.
  • Preparing quotations, proposals, and service offers.
  • Managing customer, supplier, and business partner relationships.
  • Improving website performance and user experience.
  • Ensuring security and preventing fraud, misuse, or unauthorized access.
  • Complying with legal, regulatory, or contractual obligations.

We process personal data based on one or more lawful bases under PDPL, including consent, contractual necessity, compliance with legal obligations, or legitimate business interests where such interests do not override your rights.

6. Data Sharing

We may share personal data with authorized service providers, technology providers, professional advisors, or government and regulatory authorities where required by law.

We do not sell, rent, or trade your personal data to third-party marketing companies.

7. International Data Transfer

Personal data is stored and processed within the Kingdom of Saudi Arabia.

If any transfer outside the Kingdom becomes necessary, it will be conducted in accordance with PDPL requirements and applicable regulatory safeguards.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law, regulation, contract, or legitimate business need.

9. Data Security

  • Secure hosting within Saudi Arabia.
  • Access controls and authentication measures.
  • Protection against unauthorized access, loss, misuse, alteration, or disclosure.

10. Your Rights Under PDPL

Subject to applicable laws, you may have the right to:

  • Know how your personal data is collected and processed.
  • Request access to your personal data.
  • Request correction, completion, or updating of your personal data.
  • Request deletion or destruction of your personal data where applicable.
  • Withdraw consent where processing is based on consent.

11. Cookies

Our website may use limited cookies or similar technologies to improve functionality, security, website performance, and user experience.

You may control cookie preferences through your browser settings or through the cookie consent banner available on our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal data.

13. Policy Updates

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

14. Contact Us

For privacy-related inquiries or to exercise your PDPL rights, please contact us:

شركة أنظمة إدارة طوابير رواد للخدمات اللوجستية (Ruwad Systems)
Commercial Registration No.: 7051999469
Email: privacy@ruwadsystems.com
Address: Dabbab Street, P.O. Box 68521, Riyadh 14824, Kingdom of Saudi Arabia

Effective Date: 05 May 2026

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Queuing Management System

Smart queue management solution that optimizes customer flow, reduces wait times, and enhances service delivery experience.

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Real deployments delivered end-to-end — from site survey to hardware & software deployment, training, and go-live support.

Queuing Management System for Fawri Branches

Delivered a complete queueing solution for Aljazira Bank’s Fawri branches — starting with branch surveys and requirements, followed by hardware installation and software deployment, and ending with staff training and operational handover.

  • Site Survey & Assessment
  • Hardware Installation
  • Software Deployment
  • Staff Training
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About Us

Leading Digital Transformation

Ruwad Systems is a pioneering technology company dedicated to delivering innovative digital solutions and comprehensive business services. We combine cutting-edge technology with industry expertise to help organizations achieve their digital transformation goals.

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Our Mission

To empower businesses across the Kingdom and beyond with innovative digital solutions that drive operational efficiency, enhance customer experiences, and accelerate sustainable growth in our rapidly evolving digital landscape.

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Our Vision

To contribute to Saudi Vision 2030 by empowering businesses with cutting-edge digital solutions that drive economic diversification, foster innovation, and build a thriving digital economy for the Kingdom's sustainable future.

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