A smart queue management solution that optimizes customer flow, reduces wait times, and enhances service delivery experience across branches, service centers, hospitals, and government offices.
Issue tickets via kiosk/tablet, web, or staff console with flexible service and priority rules.
Counter calling, audio announcements, and multi-screen support for clear, guided customer flow.
Real-time KPIs: waiting time, serving time, counters performance, peak hours, and SLA tracking.
Central admin for multiple locations with configurable services, counters, and staff roles.
Optional SMS/WhatsApp notifications for ticket status and estimated waiting time.
Integrate with CRM, core banking, appointment systems, or customer ID scanners.
Designed for any environment where customer flow and service efficiency matter.
Queue control for tellers, customer care, VIP services, and dedicated counters.
Manage patients across reception, lab, pharmacy, and doctors with prioritization.
Comprehensive digital solutions and services designed to elevate your business operations, enhance efficiency, and drive sustainable growth in today's competitive landscape.
Innovative software products designed to streamline operations and enhance business performance across various industries.
Enterprise Governance, Risk & Compliance solution that helps organizations manage regulatory requirements and mitigate business risks effectively.
Smart queue management solution that optimizes customer flow, reduces wait times, and enhances service delivery experience.
Dynamic digital display systems for effective communication, advertising, and information dissemination across various environments.
End-to-end support for events and logistics—from planning and coordination to transportation, setup, and on-ground execution.
Real deployments delivered end-to-end — from site survey to hardware & software deployment, training, and go-live support.
Delivered a complete queueing solution for Aljazira Bank’s Fawri branches — starting with branch surveys and requirements, followed by hardware installation and software deployment, and ending with staff training and operational handover.
Ruwad Systems is a pioneering technology company dedicated to delivering innovative digital solutions and comprehensive business services. We combine cutting-edge technology with industry expertise to help organizations achieve their digital transformation goals.
To empower businesses across the Kingdom and beyond with innovative digital solutions that drive operational efficiency, enhance customer experiences, and accelerate sustainable growth in our rapidly evolving digital landscape.
To contribute to Saudi Vision 2030 by empowering businesses with cutting-edge digital solutions that drive economic diversification, foster innovation, and build a thriving digital economy for the Kingdom's sustainable future.
Let's discuss how our digital solutions and services can help you achieve your business objectives.